Refund Policy

1. Overview

At G5 Sneakers, customer satisfaction is our top priority. We stand behind the quality of our products and want you to have the best possible shopping experience. If you are not satisfied with your purchase, please review the following guidelines regarding returns and refunds.

2. Return Eligibility

We accept returns on eligible items within 7 days of receiving your order. To be eligible for a return:

• Items must be in their original, unused condition.
• Items must include all original packaging, tags, and accessories.
• Items must not be worn, washed, or altered.

3. Non-Returnable Items

Some products are non-refundable and cannot be returned, including:

• Used or damaged items.
• Customized or special-order products.
• Final sale or clearance items.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days. Please note that:

• Original shipping charges are non-refundable.
• Refunds are issued for the product price only (excluding shipping costs).

5. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We strongly recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.

6. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 3 days of receiving your package. We will arrange for a replacement, repair, or full refund after verifying the issue.

7. How to Request a Return

To initiate a return, please email us at g5sneaker@foxmail.com with your order number, a description of the issue, and clear photos if applicable. Our team will review your request and provide further instructions.

8. Contact Us

For any questions about our Refund Policy or assistance with your order, please contact us:

Email: g5sneaker@foxmail.com
Phone: +86 166 2034 5546